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FAQs

General Questions

What is dropshipping?

Rather than dealing with the complexities of maintaining inventory, we’ve streamlined the process by partnering directly with factories and reliable agents. All we do is forward the order details, and the third-party supplier handles shipping directly to your doorstep. This efficient approach eliminates the need for costly warehouses and stock management, saving on overhead expenses. The best part? These savings are passed on to you, our customers, resulting in lower prices without compromising quality.

What kind of products do you sell?

Explore a wide selection of premium pet supplies designed to spoil your furry companions. From chic bowls and feeders to professional-grade grooming tools, fashionable pet apparel, harnesses, travel essentials, training aids, and personalized items—we’ve got it all! Complete your pet’s care with cozy beds, durable houses, secure crates, walking gear, and everyday necessities like poop bags. Shop today and show your pets the love they deserve!

What if I want to speak to someone?

We’ve got you covered! If you’d like to chat with a real human, our support team is just a message or call away. They’re ready to assist you with any questions or concerns—because sometimes, it’s just nice to talk to someone who gets it. Let us know how we can help!

How secure is shopping online with Zoo Bestie Trade?

Yoo Bestie Shop ensures security through strong encryption, secure payment gateways, and fraud prevention tools for safe transactions.

Payments

What types of payments do you accept for online purchases?

At checkout, you can choose from a variety of payment options, including American Express, Visa, MasterCard, Apple Pay, and PayPal.

Ordering

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund.

Shipping

What countries do you ship to?

We offer free shipping within the United States. For information about shipping to other locations, please reach out to us.

How long will it take to receive my order?

Standard shipping normally takes 7-14 days. International shipping times depend on the products and destination (estimated at checkout).

How do I track my order?

Once your order has been fulfilled within our warehouse you will receive an email with your tracking number and a weblink to follow the entire process of your order, and to keep you in the loop. You can also track your order via your account section.

Returns and Refunds

How do I return a product?

Items must be returned within 14 days after receiving your order in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging. Before returning any products, please send us an email at ms.edimitrova@yahoo.com with the following details:

  • Order number
  • Product item
  • Reason for returning (this helps us improve our services for the future)

We appreciate your cooperation!

How long will it take to receive my refund?

When you return a purchased product, the refund will be issued via the original payment method used for the purchase. This will be processed after we receive and inspect the returned product.

Refunds are processed within 7 days from when we receive the item(s).

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.