Limited-Time Offers!

Premium pet accessories with a purpose - a portion of every purchase helps homeless animals!

Shipping policy

Shipping Policy

Effective Date: 04/16/24
Last Updated:  12/22/24

This Shipping Policy outlines the terms and conditions governing the shipment of products purchased from Zoo Bestie Trade Ltd. By placing an order with us, you agree to the terms set forth below.

1. General Shipping Terms

  • Processing Time: Orders are typically processed within 2 business days after payment is received and verified. Processing times may vary during high-demand periods or for custom products.
  • Shipping Carriers: We use reputable shipping carriers to deliver your orders safely and efficiently.
  • Shipping Availability: We currently ship within the United States. Certain restrictions may apply for specific locations.

2. Shipping Rates and Delivery Times

  • USA Shipping:
    • Standard Shipping: Estimated delivery within 7 - 14 business days.
    • Express Shipping: Additional fees apply and vary based on the product.
  • International Shipping:
    • Estimated delivery within 30 business days, depending on the destination and customs clearance.

Shipping rates are calculated based on the weight, dimensions, and destination of the order and will be displayed at checkout.

3. Tracking Information

Once your order has been shipped, you will receive an email confirmation with a tracking number and a link to track your shipment. Please allow up to 24 hours for the tracking information to become active.

4. Delivery Issues

  • Undeliverable Packages: If a package is returned to us due to an incorrect address provided by the customer, the customer will be responsible for the additional shipping fees to resend the package.
  • Lost or Stolen Packages: Zoo Bestie Trade Ltd. is not responsible for lost or stolen packages marked as delivered by the carrier. Please contact the carrier directly for assistance.
  • Delayed Deliveries: Delivery times are estimates and may be affected by unforeseen circumstances such as weather, customs delays, or carrier issues.

5. Customs, Duties, and Taxes (For International Orders)

For international shipments, customers are responsible for any customs fees, duties, or taxes imposed by the destination country. These charges are not included in the product price or shipping cost.

6. Changes to Orders

  • Address Changes: If you need to update your shipping address, please contact us at ms.edimitrova@yahoo.com immediately.
  • Order Cancellations: changes to your order cannot be made after it has been placed. This is because we work with a third-party distribution center that begins processing your order right away to ensure timely delivery. Kindly initiate a return request once your order has been delivered.

7. Contact Information

If you have questions or concerns regarding your shipment, please contact us at:

  • Email: ms.edimitrova@yahoo.com

This Shipping Policy is subject to change without notice. Updates will be posted on our website, and the revised version will become effective immediately upon publication. Please review this policy periodically for any changes.