Refund policy
Return and Refund Policy
1. General Return Policy
We offer a 14-day return policy, allowing you to request a return within 14 days of receiving your item.
To qualify for a return, the item must meet the following conditions:
- It must be in the same condition as received, unworn or unused, with tags, and in its original packaging.
- A receipt or proof of purchase must be provided.
To initiate a return, please contact us at ms.edimitrova@yahoo.com.
If your return request is approved, we will provide you with a return shipping label along with instructions on how and where to send your package. Items sent back without prior authorization will not be accepted.
For any questions or concerns regarding returns, you can always reach us at ms.edimitrova@yahoo.com.
2. Damages and Issues
Please inspect your order upon receipt and contact us immediately at ms.edimitrova@yahoo.com if:
- The item is defective or damaged.
- You received an incorrect item.
We will promptly evaluate the issue and work to resolve it.
3. Exceptions and Non-Returnable Items
Certain items are not eligible for return, including:
- Custom or personalized products.
Please contact us at ms.edimitrova@yahoo.com if you have questions or concerns about the eligibility of a specific item.
4. Exchanges
The fastest way to exchange an item is to return the item you have and place a separate order for the desired item once your return is accepted.
5. European Union 14-Day Cooling-Off Period
For orders shipped to the European Union, customers are entitled to a 14-day cooling-off period. During this time, you may cancel or return your order for any reason and without justification.
To qualify for a return under this policy, the item must:
- Be in the same condition as received, unworn or unused, with tags, and in its original packaging.
- Include a receipt or proof of purchase.
6. Refunds
Upon receiving and inspecting your return, we will notify you of the approval or rejection of your refund request.
- Approved Refunds: Once approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
- Delayed Refunds: If you do not receive your refund within 30 business days of approval, please contact us at ms.edimitrova@yahoo.com.
This Return and Refund Policy is designed to ensure clarity and fairness while protecting both our customers and our business. Should you have further questions or require assistance, do not hesitate to reach out.